Shipping Terms & Policy

At Geneza Peptides, we are committed to providing a secure, efficient, and reliable shipping experience for laboratories, research institutions, distributors, and qualified customers worldwide. Please review the following shipping terms before placing your order.

Order Processing

All orders are processed after successful payment verification.

• Orders are typically processed within 1–2 business days.
• Business days are Monday through Friday, excluding public holidays.
• Orders placed during weekends or holidays will begin processing on the next business day.
• During periods of high demand, promotional events, or inventory updates, processing times may be extended. If significant delays occur, our support team will notify you.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods

Geneza Peptides partners with trusted domestic and international courier services to ensure reliable delivery.

Available shipping methods and delivery times are displayed during checkout and may vary depending on your destination.

Estimated delivery times begin once your order has been shipped and should be considered estimates rather than guaranteed delivery dates

International Shipping

We proudly serve customers in many countries worldwide.

International shipments may be subject to:

• Customs inspections
• Import duties
• VAT or local taxes
• Brokerage or clearance fees

These charges are determined by your local customs authorities and are the sole responsibility of the customer.

Customers are responsible for ensuring that products purchased from Geneza Peptides comply with the import regulations applicable within their country or jurisdiction before placing an order.

Order Tracking

Every shipped order includes tracking information.

Once your shipment leaves our facility, you will receive an email containing your tracking number and carrier information. Tracking updates may require up to 24 hours before becoming active within the carrier’s system.

Packaging

Product integrity is one of our highest priorities.

Every order is carefully packaged to help protect products during transportation.

Our packaging process is designed to provide:

• Secure handling
• Professional presentation
• Product protection during transit
• Discreet external packaging

No product information is displayed on the exterior packaging beyond what is required by shipping carriers.

Shipping Delays

While we strive to dispatch every order promptly, certain circumstances beyond our control may affect delivery times, including:

• Weather conditions
• Customs clearance procedures
• Transportation disruptions
• Public holidays
• Carrier delays
• High shipping volumes

Geneza Peptides cannot guarantee delivery dates once a shipment has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided:

• Processing may be delayed.
• Additional shipping charges may apply.
• Orders returned due to incorrect addresses may require repayment of shipping costs before reshipment.

Please verify your shipping information carefully before submitting your order.

Lost Packages

If your tracking information has not updated for an extended period or your shipment appears lost, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Carrier investigations may require several business days before a final determination can be made.

Damaged Shipments

Although every shipment is carefully packaged, damage during transit can occasionally occur.

If your package arrives damaged:

• Contact our customer support team within 48 hours of delivery.
• Include your order number.
• Provide photographs of the shipping box, packaging materials, shipping label, and damaged products.

Prompt reporting helps us work efficiently with shipping carriers to resolve your claim.

Returns & Shipping Issues

Because our products are supplied for laboratory research purposes, returns may only be accepted in accordance with our Refund and Returns Policy.

If your shipment arrives with incorrect products or missing items, please notify us promptly so we can investigate and resolve the issue.

Customs Responsibilities

Customers are solely responsible for understanding and complying with all import regulations applicable in their country.

Geneza Peptides is not responsible for:

• Customs delays
• Import restrictions
• Government seizures
• Import taxes or duties
• Regulatory requirements imposed by local authorities

By placing an order, customers acknowledge that they have verified the legality of importing research products into their jurisdiction

Research Use Statement

All products supplied by Geneza Peptides are intended exclusively for laboratory and scientific research purposes.

Customers are responsible for ensuring that purchased products are handled, stored, and used in accordance with all applicable laws, regulations, and institutional policies.

Contact Our Shipping Team

If you have questions regarding shipping, delivery, tracking, or international orders, our customer support team is available to assist you before and after your purchase.

We are committed to providing dependable service and keeping you informed throughout every stage of the shipping process.